Return Policy
At Haus New York, we want you to feel good about your purchase. If something isn’t quite right, we’ll make it right — it’s that simple.
You can return or exchange your item if:
- It’s defective or damaged – we’ll replace it or refund you at no cost.
- It doesn't fit your space – wrong scale, wrong finish, or just not the right look. Send it back and we'll refund you; you cover return shipping.
- You changed your mind – no problem! You can send it back, but please note that you’ll need to cover the return shipping cost (we don’t cover this part).
- We sent the wrong item – we’ll fix it quickly and free of charge.
Return time limits:
- We have a 30 days return policy.
Very important:
➡️ Please email us first before sending anything back.
All returns must be reported and approved by email — items not reported cannot be returned.
How to return:
- Email info@haus-newyork.com with your order number and reason.
- We’ll reply with easy instructions and the correct return address.
- Pack your item neatly and ship it back to our EU warehouse.
- Once we receive it in our warehouse, we’ll process your refund within 7 days.
A few notes:
- Items should be clean and in like-new condition.
- Final sale items and gift cards can’t be returned.
- Shipping fees aren’t refundable unless we made a mistake.
Need help?
Questions about the Return Policy should be sent to us at info@haus-newyork.com
Phone: +1 (914) 430-5063
Our customer service team is available from Monday - Saturday, 8:30 AM to 5:30 PM (EST). We aim to respond to your inquiries within 24 hours.
Business Information
Haus NY is operated by Deagin, a company registered in the Netherlands.
Company Number: 74223771
VAT: NL859815389B01
Address: Het Everloo 85, 8219DH, Lelystad, The Netherlands
